Shipping and Returns | KIRI MOTOR CAMBODIA

Shipping & Return Policy

Incorrect items: If you receive a different product from what was ordered—whether in appearance or specifications—we’ll replace it with the correct one at no cost.
Damaged during transit: If the product appears damaged upon arrival, we’ll exchange it free of charge following validation.
Doesn’t fit your job needs: If the tool is not suitable for your intended use, we accept exchanges within 3 calendar days from the delivery date, provided the item is unused and in original packaging.

Requests must be made within 3 days of receiving the product.
Products must be unused, in original condition, and include all accessories, manuals, and packaging.
We reserve the right to refuse exchanges on items showing signs of wear, alteration, or misuse.

Contact our customer service at support@kiritools.com or via WhatsApp with: Order number, photo of the issue (if damaged or incorrect), and reason for exchange.
Our team will review and respond within 24 hours, often issuing a prepaid return label.
Ship the item back using that label.
Upon receipt and inspection, we'll dispatch your replacement within 1–3 business days, and notify you once it’s on the way.

Exchange shipping is free—KiriTools covers both return and reshipment.
If the item doesn’t meet our criteria, we’ll notify you and arrange its return at your cost, or offer a partial refund.

We offer exchanges by default. Refunds to the original payment method are optional and subject to management approval when justified (e.g., cancelled orders or undeliverable items).
Refunds may be subject to restocking fees (up to 20%) if the product isn't in its original condition or packaging.

We require proof of purchase (invoice or order confirmation).
Returns from addresses unrelated to the original order may be subjected to hold or inspection.
We reserve the right to decline returns or exchanges if patterns indicate abuse, such as frequent returns or mismatch of stated reasons.
We may require photo or video proof before approving returns on high-value tools.

Final-sale, clearance, or custom-made items are not eligible for returns or exchanges.
Any restocking fees will be stated at the time of request and deducted from any refund.

Defective products under warranty are handled separately under our Warranty Policy, not this Return & Exchange Policy. Refer to our Warranty section for details.

Exchanges: Typically shipped within 3 business days of receiving the returned product.
Refunds: Processed within 5–7 business days after return inspection, depending on your financial provider.