📦 1. Ordering

Q: How do I place an order?

A: Simply browse our products, click "Add to Cart", and proceed to checkout. You can also order via phone or messaging apps if needed.

 

Q: Can I order without creating an account?

A: Yes, you can check out as a guest, but we recommend creating an account to track your order and receive promotions.

 

💳 2. Payment

Q: What payment methods are accepted?

A: We accept: ABA Bank Transfer/Wing/Pi Pay / True Money/Cash on Delivery (COD)Visa / Mastercard

 

Q: Is online payment secure?

A: Yes. All transactions are processed using encrypted payment gateways.

 

🚚 3. Delivery

Q: Where do you deliver?

A: We deliver all across Cambodia, including Phnom Penh, Siem Reap, Battambang, Sihanoukville, and provinces.

 

Q: How long does delivery take?

A: Phnom Penh: 1–2 working days Provinces: 3–5 working days

 

Q: How much is the delivery fee?

A: Delivery fee depends on your location and product size. Final fee will be shown at checkout.

 

🔄 4. Return & Exchange

Q: Can I return or exchange a product?

A: Yes, if: You received the wrong item The product was damaged upon delivery

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Q: What is the return period?

A: You must contact us within 3 days after receiving the item.

 

Q: How do I start a return?

A: Please contact our support team via Facebook, Telegram, or phone with your order number and photos of the product.

 

🛠 5. Warranty

Q: Do your products come with a warranty?

A: Most tools come with a 3–6 month warranty, depending on brand. Please check the product description or contact us for details.

 

Q: What does the warranty cover?

A: It covers manufacturer defects only — not user damage, drops, or misuse.

 

👤 6. Account & Tracking

Q: How can I track my order?

A: If you have an account, log in and go to My Orders. You’ll also receive a message or call when your item is shipped.

 

Q: I forgot my password. What should I do?

A: Click “Forgot Password” on the login page to reset it.

 

📞 7. Contact Us

If your question isn’t listed here, we’re happy to help directly.

• Phone: +855 93 713 070

• Telegram: https://t.me/kirimotorcambodia 

• WhatsApp: +855 70 261 397

• Facebook Page: https://www.facebook.com/kirimotor 

• Email: cooperate@kiritools.com

Business Hours: Monday – Saturday, 8:00AM – 5:30PM